Frequently Asked Questions
Everything you need to know about your next chilled session.
How long should I freeze my glass before use?
For the best experience, we recommend placing your glycerin chamber in the freezer for approximately 1 hour. Glycerin freezes faster than water and stays cold longer, providing a smooth, cough-free draw.
Is the glass fragile when frozen?
Our products are crafted from high-quality borosilicate glass designed to withstand extreme temperature shifts. While sturdy, we always recommend handling with care and avoiding dropping the piece on hard surfaces.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days depending on your location. You will receive a tracking number via email as soon as your order ships.
What is your return policy?
We offer a 30-day return policy on all unused items. Due to the nature of our products, we cannot accept returns on items that have been used. Please contact our support team to initiate a return process.
Do you offer discreet packaging?
Yes, all orders are shipped in plain, unmarked boxes with a generic sender name to ensure your privacy and security.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure digital payment options like Sezzle for interest-free installments.